3-star hotel

Hotel Zulum

4.1 · 547 reviews Carretera Tulum-bocapaila km 6.5, Tulum Beach, 77780 Tulum, Q.R., Mexico

Relax at Hotel Zulum, a low-key 3-star resort with beach access, open-air dining, and friendly family service in Tulum’s coastal neighborhood.

Beachfront Family-run Pet-friendly Eco-friendly Kid-friendly
At a glance

Quick stay signals

Six signals to read the stay at a glance.

Wi-Fi Free Wi-Fi
Air Conditioning No AC (fans provided)
Check-in/out 15:00 / 12:00
Guests Kid & pet friendly
Parking Free parking
Onsite Restaurant & bar
Editorial

Hotel overview

Hotel Zulum offers a casual and welcoming atmosphere just steps from the white sands of Tulum Beach. This 3-star family-run resort is known for its open-air dining experience and a laid-back bar area perfect for relaxing after exploring the area. Rooted in eco-conscious values, the property combines simplicity with charm, providing beach chairs and umbrellas for guests to unwind by the shore.

Rooms vary in size and style, allowing for a unique stay for every traveler. While air conditioning is not available, the rooms are naturally ventilated with fans to keep cool in the tropical climate. Guests appreciate the attentive service and the genuine hospitality that makes the stay feel like a home away from home.

Conveniently located mid-way along the beach strip, the hotel places visitors near vibrant bars, international dining options, and key Tulum attractions including Mayan ruins and popular cenotes. Family travelers and animal lovers will find the pet-friendly and kid-friendly amenities especially welcoming.

Stand-out signals

What makes this stay stand out

Three signals that shape how this stay actually feels.

Family-Run Hospitality

A welcoming environment backed by hosts known for exceptional care and personalized guest service.

Prime Beach Access

Steps from the beach with onsite amenities like loungers and umbrellas to enjoy the Caribbean coast.

Open-Air Dining & Bar

Casual restaurant and bar spaces offer fresh food and drinks with ocean views in a relaxed setting.

Hotel album

A closer look at the resort

Rooms, common spaces and the small details that shape the stay. Click any photo to view larger.

12 photos
Guest reviews

What travelers say

A snapshot of guest ratings and stories behind the stay.

4.1 / 5

547 verified guest reviews

  • 5 60%
  • 4 17%
  • 3 8%
  • 2 5%
  • 1 10%
Beachfront location Family-friendly service Pet-friendly policy Comfortable natural ventilation Onsite restaurant Laid-back vibe

R.B..

Stayed 2 weeks ago

“I've stayed here multiple times and loved it. There are multiple different room types with each seeming to be unique. I def recommend finding a bigger room. This is a family run hotel and the service and care reflects that. The hosts were so hospitable. I will never forget how they treated us during one stay at the start of COVID when we had to cut our trip short. The restaurant has great food and the breakfast each day was a perfect start. Bike rental and convenience store right across the street. This place feels like a piece of home away from home with a down to earth vibe at super reasonable prices. This was my speed and I could explore dives and high end spots at my leisure - locating was close to right in the middle of the main beach strip/road.”

David Sanchez.

Stayed 3 weeks ago

“I recently stayed here. The hotel is perfectly located right on the beach. If you book directly with the hotel you’ll get free breakfast your entire stay. If you find a room cheaper on a third party hotel website contact the hotel and they will honor the price as long as you can provide a snap shot picture. The entire hotel staff is extremely friendly and attentive. The room Didn’t Not Have Air Conditioning, but it wasn’t a problem for us, fans were in the room. The only thing I disliked about the hotel was, A bar/night club is located about 100 meters away, so you’ll be hearing loud music till 2-3am. (On the bright side you can go party/drink and won’t need to worry about taking a taxi) The hotel food and drinks were good and inexpensive for being in Tulum. I recommend staying here!!!”

Ellyn Woods.

Stayed 2 month ago

“affordable, family run, eco beach hotel in Tulum! I absolutely love this place, my room had a swinging bed with ocean views. I love the low-key vibe of this place, on a quieter end of the beach I will be coming back !!”

Thora Mothes.

Stayed 3 month ago

“Lovely hotel right on the beach. They have a great patio with a fantastic view of the sea and the sunrise in the mornings. The food and drinks are very good and the hosts are beyond accommodating. Really really sweet people that made us feel very welcome. We had an absolutely fantastic time. The rooms are charming and we had a view of the beach. Would absolutely recommend if you want a good deal and want to experience some truly great views and hosts.”

Danelia Daneli.

Stayed 3 month ago

“This is a great hotel in the most beautiful place on Earth. The beach is incredible! The rooms are comfortable and just a few steps from the beach. Great food in the restaurant. They will bring it to the beach for you too. The hotel is pet friendly and the owners love animals. You may see some on the property. That’s why it’s called ZULUM (combination of Zoo and Tulum). We love this hotel and have been coming here every year for the last 15 years. Stay there. You won’t regret it. Best hotel in Tulum Riviera and room prices are very reasonable.”

Based on verified guest reviews
What’s on site

Amenities and services

Everything available — and what isn’t — across the property.

11included 3not available

Most loved

Free Wi-Fi Paid breakfast Free parking Outdoor pool Laundry service Pet-friendly
  • Free Wi-Fi
  • Paid breakfast
  • Free parking
  • Outdoor pool
  • Laundry service
  • Pet-friendly
  • Beach access
  • Kid-friendly
  • Restaurant
  • Airport shuttle
  • Bar
  • Air-conditioned
  • Fitness center
  • Smoke-free
Place & surroundings

Location and nearby

Where the hotel sits — and what travelers can reach nearby.

Getting around

  • Aeropuerto Internacional de Tulum Felipe Carrillo Puerto Main airport serving the region
    48 min by car
  • Cozumel International Airport International airport on nearby island
    2 hr 15 min by car
  • Tulum Ruins Well-preserved ancient Mayan city with Caribbean views
    Close proximity
  • Gran Cenote Popular snorkeling spot in limestone cenote
    Nearby
  • Cenote Calavera Known for scuba diving and crystal-clear swimming waters
    Short distance
Practical guide

Stay essentials

Practical details to know before you check in.

Check-in/out

Check-in from 15:00 | Check-out by 12:00

Internet

Complimentary Wi-Fi throughout the property

Parking

Free onsite parking available

Nearby Convenience

Bike rental and store located just across the street

Dining Options

Open-air restaurant and bar onsite plus beach service

Pool

Outdoor pool for guest use

Guest Policy

Kid-friendly and pet-friendly accommodation

Questions travelers ask

FAQ

Paid breakfast is available; booking directly with the hotel may offer complimentary options.

The rooms do not have air conditioning but are equipped with fans for comfort.

Yes, the property welcomes pets and is pet-friendly.

The hotel is about a 48-minute car ride from Aeropuerto Internacional de Tulum Felipe Carrillo Puerto.

The hotel is kid-friendly and offers amenities suitable for families.

Free parking is provided for guests directly at the hotel.

Yes, there is an open-air restaurant and bar onsite offering meals and drinks.
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